Case study

How a financial institution grew their commercial portfolio 38% YoY

Problem

Scaling program management

A major financial institution sought to expand its virtual card program for B2B clients but faced resource and expertise constraints in scaling and overseeing the program.

 

Approach

Deploying sufficient resources

Mastercard established a Program Management Office (PMO) at the client in order to:

Dedicate resources to the bank’s largest corporate customers engaged in its virtual card program.

Educate the client on the virtual card process and launch successful supplier enablement campaigns through the analytical review of supplier data.

Utilize the Mastercard PMO Toolkit to implement comprehensive planning and tracking across workstreams.

Build partnerships and alignment between the client, their customers and third-party partners to optimize growth efforts.

Identify procedural improvements to streamline activities and to standardize future programs.

Results

Accelerating growth with better alignment

Through central PMO coordination and structured governance, the client accelerated their B2B portfolio growth by 38% in the year following the engagement.